Company: ElevenLabs
Location: Remote (Bulgaria, Brazil, Japan, Korea, Mexico, Philippines, Poland)
Role Type: Full-Time, Contracting
Experience: Mid-Level
About ElevenLabs
ElevenLabs is at the forefront of AI research, fundamentally changing how humanity interacts with technology. Since our launch in January 2023, we have become the gold standard for human-like AI voice models. We support millions of users and power enterprise giants like Meta and Deutsche Telekom.
Backed by industry titans like Andreessen Horowitz, ICONIQ Growth, and Sequoia—with a valuation of $11B—we are scaling fast. Whether it’s our ElevenAgents (intelligent voice/chat agents), ElevenCreative (multimodal content generation), or ElevenAPI (foundational models), we are building the future. We are a team of researchers, engineers, and operators, and we’re looking for someone who thrives on impact.
Our Culture
- High-Velocity: We move fast, experiment constantly, and keep bureaucracy to a minimum.
- Impact-Driven: We don’t hide behind titles. Everyone contributes to the product, and no task is beneath us.
- AI-First: We leverage AI to optimize our own workflows across every department.
- Global Talent: We hire the best, regardless of their time zone.
What You’ll Do
- Rapid Resolution: Manage incoming support tickets with speed and deep customer empathy.
- Technical Problem-Solving: Translate complex technical issues into clear, actionable, and user-friendly solutions.
- Knowledge Management: Maintain and improve our help center documentation to ensure our users have seamless access to information.
- Community Safety: Act as a steward of our platform by moderating user-generated content and voice library submissions to ensure they meet our ethical and quality standards.
- Product Liaison: Act as the voice of the customer within our internal teams to help shape the product roadmap.
Who You Are
- Tech-Forward: You have 2–3 years of experience in technical customer support within a SaaS or high-growth tech environment.
- Startup-Ready: You are comfortable in a fast-paced, remote, international environment where things change quickly.
- Problem Solver: You have a “first principles” mindset and can troubleshoot API-related errors or browser-specific issues with ease.
- Autonomous: You are a self-starter who hits the ground running without needing a roadmap.
- Passionate: You have a genuine interest in audio AI and the impact it has on the world. (Bonus points if you already use ElevenLabs!)
Perks & Benefits
- Professional Growth: An annual discretionary stipend for learning and development.
- Global Connection: Annual stipends for meetups and an annual all-expenses-paid company offsite (past locations include Italy and Croatia).
- Work Environment: A monthly co-working stipend if you prefer working outside of your home office.
